ordering & delivery information
frequently asked questions
free worldwide shipping
in high protection packaging
14-day money back
return policy
secure checkout
PayPal or credit card
ordering
How do I order?
Ordering standard models is easy: just add the selected items to the cart and proceed to the checkout. If you need any customization, please contact us and we will send you a custom payment link for your order.
What payment methods are accepted?
You can complete the transaction via PayPal, credit card or using your digital wallet.
When will my order arrive?
Most of our products are made-to-order and our making time is 4-6 weeks. After that, the delivery transit time varies from 3 to 10 business days depending on your location and the delivery service. For orders shipped to the US, calculate with 10 business days.
delivery
Which carrier will deliver my order?
When your order is shipped, we send you the tracking number and the name of the delivery company. We use DPD, GLS, TNT, UPS and International EMS, depending the size of the package and your location.
Is the delivery free?
Yes, each product in our shop is shipped free of charge, independently of quantity and of your location.
Important: though the product price includes the furniture, the packaging and the delivery service as well, your order may be subject to import taxes, or customs duties levied by your destination country. Such additional charges must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information.
Do you deliver to my country?
Yes, we deliver worldwide (Europe, US, Australia, Japan, etc.) - unless your country is on the mentioned forwarders' exception list.
Have never ordered furniture online?
It's time for change! Maybe you were uncertain about...
✖ whether your order arrives safely
✖ does it have the same quality as advertised
✖ or do you really get what you bought?
We can assure you that our packaging protects your furniture even through thousands of kilometres. If you're interested, you can look inside the manufacturing process as well, to see how your order is made!
Get this experience from the comfort of your sofa, hassle-free just by browsing online:
✔ you don't need to stand in long queues: your purchase takes just a few clicks, without any travel and waiting.
✔ You get expert advice: you're in direct contact with the designer and manufacturer, unlike in huge furniture stores.
✔ You don't need to drag and carry heavy loads - because it's delivered right to your doorstep.
FREE
WORLDWIDE
SHIPPING
about the furniture
How is the shelf mounted?
In all case, unless required elseway or there is an extreme size, we use the french cleat method. This is a simple, strong and invisible mounting system. Read more about the mounting in this article.
What's in the box?
In addition to the furniture itself, you will find the french cleats for mounting. Please note that screws and wall plugs are not included by default, as there are various wall types in the world requiring different types of screws and wall plugs.
What are the used materials?
Painted models are made of MDF, wooden models are made of solid wood. The drawers, except their fronts, are made of plywood.
Painted models get finished in professional painter workshop using high-pressure spray system in dustr-free cabins. Wooden models are treated with a 100% natural furniture oil (unless other type of finishing is required).
How strong is the shelf?
The shelves are designed to be stronger than what your regular usage will require, however, extreme weights should be avoided - like sitting on them or letting children climb onto the shelves. Please note that our warranty terms are valid only for regular use.
How to clean the shelf?
You can use dry or wet cleaning - in the latter case, the shelves should be wiped dry as soon as possible. Try to avoid water or other liquids be in contact with the shelf for too long.
after sale topics
My order hasn't arrived yet.
The transit time can take up to 5-10 business days depending on the location. If you feel that your shelves should have been already arrived, please check its tracking number via the carrier's tracking service or here: https://www.17track.net/en. If you need further information, please contact us and we'll get an update from our delivery partner.
I cannot find the product manual.
The product manuals are digitally distributed at the time of dispatch. If you cannot find the email, please contact us.
Where can I find the invoice for my order?
Your invoice is sent to you via email when your order is dispatched. If you cannot find the email, please contact us.
My order arrived damaged.
From our side, we prepare our boxes to be resistant to even extreme shipping conditions. However, if your shelves still got damaged during delivery, please take a photo of the damage and the packaging in order to resolve this issue. In all case, please keep the original packaging until we discuss the solution. Such photos are required to raise a complaint at the delivery services.
I would like to return my order.
Returns are accepted for standard products, only in the original packaging in 14 days after receipt. Please contact us and we'll be happy to assist.